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C34S-X4 not panning all the way up after firmware update

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roamer77 Post time 2019-3-26 01:02:21 |Show all posts
Hello,

I just installed the C34S-X4 camera and everything was working fine. However I discovered that after I updated the firmware to 48.63.204.107, the camera does not pan up all the way to the top. As a result, my 4x zooming is off on content i want to focus on because the starting level of the lens is lower than it was before.

Can you supply me with all available firmware for this camera so that I can try to revert the firmware back to what it was?

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VS-support1 Post time 2019-3-29 13:47:00 |Show all posts
Dear customer,
I have tested today and I am sure that the C34S-X4 camera work well with the latest firmware, So you don't need to upgrade camera again.
You are advised to reset camera to factory settings, and connect camera to phone APP again.  
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