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Can't log in eye4 app it's show my account is used by another device.

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relaxtoday Post time 2019-7-2 13:55:24 |Show all posts
Can't log in eye4 app. it's show my account is used by another device. but i'm not change my device. now i want to reset the account password, pls. advise me how to do. ps. it's possible have someone hack my account?

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VS-support1 Post time 2019-7-10 14:39:39 |Show all posts
Dear Sir/Madam,
Please note that one account cannot be login two phones. you are advised to log the account from another one frist.
or regsiter another account to login.
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