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Can't log in eye4 app it's show my account is used by another device.

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relaxtoday Post time 2019-7-2 13:55:24 |Show all posts
Can't log in eye4 app. it's show my account is used by another device. but i'm not change my device. now i want to reset the account password, pls. advise me how to do. ps. it's possible have someone hack my account?

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VS-support1 Post time 2019-7-10 14:39:39 |Show all posts
Dear Sir/Madam,
Please note that one account cannot be login two phones. you are advised to log the account from another one frist.
or regsiter another account to login.
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robertokrumm Post time 2020-4-11 13:47:49 |Show all posts
Hi, I have the same issue. I bought the camera as used. When I try to connect to my network it says is already in other account. Is is possible to make a hard reset or something?  
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VS-support1 Post time 2020-4-14 22:29:12 |Show all posts
robertokrumm replied at 2020-4-11 13:47
Hi, I have the same issue. I bought the camera as used. When I try to connect to my network it says  ...

Hi, Sir/Madam,
in that case, please reset it. and then add it to APP again.
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VS-support1 Post time 2020-5-15 21:41:34 |Show all posts
Lewis-H replied at 2020-5-15 20:52
Please note that one account cannot be login two phones. you are advised to log the account from ano ...

Hi, Sir/Madam, one account cannot be loggined in two phones at the same time.
It's very easy to understand, So no need to note that.
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