Can't log in eye4 app it's show my account is used by another device.

Can't log in eye4 app. it's show my account is used by another device. but i'm not change my device. now i want to reset the account password, pls. advise me how to do. ps. it's possible have someone hack my account?

Dear Sir/Madam,
Please note that one account cannot be login two phones. you are advised to log the account from another one frist.
or regsiter another account to login.

Hi, I have the same issue. I bought the camera as used. When I try to connect to my network it says is already in other account. Is is possible to make a hard reset or something?  

robertokrumm replied at 2020-4-11 13:47
Hi, I have the same issue. I bought the camera as used. When I try to connect to my network it says  ...

Hi, Sir/Madam,
in that case, please reset it. and then add it to APP again.

Sometimes I can't login to eye4 app but this seems to be quite common error.