C61S - No video image

i have a vstarcam c61s, i can connect it using eye4 for ios but the image goes black, keeps loading and never comes out of it. My other vstarcam cameras are working perfectly.

black

Hi, Sir/Madam,
It is show that camera is offline, you are advised to check router's network signal. or reset camera, add it to phone APP again.

VS-support1 replied at 2019-8-9 17:37
Hi, Sir/Madam,
It is show that camera is offline, you are advised to check router's network signal. ...

I've tried it all:

1. Hard Reset (Camera)
2. Reinstall App Eye4
3. I changed the router
4. I changed the network cable
5. I used another power supply
6. Downgrade firmware

I tried everything
I think it's hardware defect

Is it possible to buy only the module for repair?



I have other vstarcam own cameras and they work perfectly.
This is the only one that gave problem to me, once it was working for a few minutes but stopped, even turning on and off several times did not return.

gustavocontin replied at 2019-8-9 19:38
I've tried it all:

1. Hard Reset (Camera)

Hi, Sir/Madam,
In that case, the camera need to repaired.

problem that where I live does not have technical assistance for this type of camera.
So I asked if you sell the spare parts or indicate somewhere to buy

Dear Sir/Madam,
Thanks for your message, first, please reset camera successfully, and refer to the videos in the following link： https://www.vstarcam.com/support/60