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Firmware upgrade failed - C7837WIP

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AngelG Post time 2019-8-31 00:35:02 |Show all posts
Hi!
I have a VSTARCAM C7837WIP with version 48.53.75.116
IP Camera Finder Smart Upgrade detect new version 48.53.75.125, but failed to upgrade to:

Snapshot

Snapshot


It had version48.53.75.115 and I upgrade manual to 48.53.75.116 with archive that I find in https://www.vstarcam.com/bbs/forum.php?mod=viewthread&tid=245446 without problems.

Why smart upgrade failed?

Can you send me or put here the firmware file version 43.53.75.125 for manual upgrade to this version?

Thank you.

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AngelG Post time 2019-8-31 01:11:51 |Show all posts
Hi again,
I have already managed to upgrade to version 48.53.75.125.
There was an error in the configuration of the gateway of the camera that had not been detected because it is only used on the LAN, and after solving it it has been updated correctly.
Thank you.
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VS-support1 Post time 2019-9-2 11:30:31 |Show all posts
AngelG replied at 2019-8-31 01:11
Hi again,
I have already managed to upgrade to version 48.53.75.125.
There was an error in the confi ...

Dear Sir/Madam,
Thanks for your kindly reply.
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ethaniel80 Post time 2021-4-2 23:52:09 |Show all posts
it's possible to receive the latest firmware zip file?
thank you...
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ethaniel80 Post time 2021-4-3 00:03:50 |Show all posts
i tried to upgrade firmware 48.53.75.116 but now the camera not responding.
We have one solution?
please help me..
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VS-support1 Post time 6 Day Before |Show all posts
ethaniel80 replied at 2021-4-3 00:03
i tried to upgrade firmware 48.53.75.116 but now the camera not responding.
We have one solution?
pl ...

Dear customer ,
Thank you for your feedback!
Please download the software "IP Camera Finder " on your windows computer .
Then make sure the camera and computer work at the same network .
Then open the software " IP Camera Finder " to see if can detect  your camera IP address .
If yes , please tell me your camera current firmware version .

app-find-vstarcam.zip

905.16 KB, Downloads: 4

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ethaniel80 Post time 6 Day Before |Show all posts
IP camera finder not show the camera..
The camera is live only with ping command.
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VS-support1 Post time 5 Day Before |Show all posts
ethaniel80 replied at 2021-4-8 16:47
IP camera finder not show the camera..
The camera is live only with ping command.

Dear customer ,
Thank you for your feedback!
If the software " IP Camera Finder " cannot detect your camera IP address , there is no method to make your camera work .
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