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Cam says successfully connected but showing offline

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vtang Post time 2019-9-2 22:02:19 |Show all posts
G series bought in HK and the salesman told me I can use in Australia. Just tried to connect and it says successfully connected but it shows offline on the phone. I bought 3 of them. Please help. Thanks

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VS-support1 Post time 2019-9-3 17:42:14 |Show all posts
Dear Sir/Madam,
it mostly caused by network problem, please check the network connection situation of your wireless router.
then reset camera, and add it to phone APP again.
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