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Gaps in recording on PC from Eye4

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Nickbirk Post time 2019-9-5 19:55:00 |Show all posts
Hi all,

I have set up my 4 IP cams to record 24hrs a day to my computer.  It worked fine for about a year, but now there are 8-10 minute gaps in the recordings about 3 times per day.  These gaps are occuring on all cameras feeds, but happen at different times for each camera.  Also the gaps are not at the same time each day.
Any thoughts on what could be causing this?  

There are NO gaps on the SD cards.  Only gaps on the video recorded onto my PC.

I have checked recording schedules on cameras and eye4, i have reinstalled eye4, i have turned off motion sensoring.  I have checked the logs on the cameras and computer at the gap times and find nothing mentioned.

Anyone have any ideas? Please help!

thanks

Nick

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VS-support1 Post time 2019-9-7 09:45:31 |Show all posts
Hi, Sir/Madam,
First, please format your SD card,  choose 24hours continous recording in SD card setting.  
what's more, upgrade camera firmware to the last version in time.
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