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C8833WIP defocus

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papof Post time 2019-9-12 11:51:48 |Show all posts
Edited by papof at 2019-9-14 05:07 \n\n
I use 4 cameras C8833WIP (C34s-4x) with memory cards.
at all, at approximately 2 AM Moscow time, a recording segment lasting up to 2 minutes falls out and the image turns out to be defocused.
this occurs in 8 out of 10 cases.
Apparently, the camera reboots, and in low light conditions, autofocus does not work correctly.
for example:

before

before

after

after


what should I do?
Is it possible to disable reboot or at least autofocus?

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VS-support1 Post time 2019-9-17 11:18:24 |Show all posts
Hi, Sir/Madam,
Firstly, please upgrade camera firmware to the latest version in time,
moreever, please adjust "+" or "-" to focus camera distance, the camera real time picture will return to clear status.
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papof Post time 2019-9-19 05:57:09 |Show all posts
Cameras will defocus every day!
Did I understand correctly that you advise me to press "+" or "-" every day at 2 a.m. on all cameras in order to get an archive of a focused video?

Do you understand what I'm talking about?
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papof Post time 2019-9-19 06:27:19 |Show all posts
Edited by papof at 2019-9-19 06:35 \n\n
2019-09-19_010219.png
2019-09-19_010200.png
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VS-support1 Post time 2019-9-19 09:18:23 |Show all posts
papof replied at 2019-9-19 05:57
Cameras will defocus every day!
Did I understand correctly that you advise me to press "+" or "-" ev ...

Hi, Sir/Madam,
First, please check the camera firmware, make sure the firmware version is the latest one and update to the latest one in time.
you can reset camera, readd it to phone APP, Generally speaking, it will return to the normal status after reset. it will auto adjust to
the clear status.
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papof Post time 2019-9-21 02:30:13 |Show all posts
The firmware version of my cameras is 66.63.203.91.
Checking for a new firmware version results in an error on both the smartphone and the computer.
Which version is the latest one?
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VS-support1 Post time 2019-9-21 08:59:22 |Show all posts
papof replied at 2019-9-21 02:30
The firmware version of my cameras is 66.63.203.91.
Checking for a new firmware version results in a ...

Hi, Sir/Madam,
Thanks for your message, please use the attachment firmware files to upgrade.

CH-sys-48.63.203.96.zip

829.96 KB, Downloads: 875

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papof Post time 2019-10-17 01:04:53 |Show all posts
thank you very much, the problem is solved!
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papof Post time 2019-10-17 01:21:11 |Show all posts
with firmware 48.63.203.97 the update from eye4 works correctly.
camera updated to 66.63.204.104
2019-10-16_201632.png

CH-sys-48.63.203.97.rar (875.74 KB, Downloads: 857)
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VS-support1 Post time 2019-10-17 17:13:08 |Show all posts
papof replied at 2019-10-17 01:21
with firmware 48.63.203.97 the update from eye4 works correctly.
camera updated to 66.63.204.104

Hi, Sir/Madam,
Do you want to downgrade camera firmware.
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