C16S regulary loosing connexion

Hello all,

I have a problem with my C16S camera, it regulary loosing connexion from eye4 or viewer and needed to be AC unplugged to reconnect. This is a real problem.
i'd flash to the last firmware i found but nothing better.

here is infos of the camera:

  Version du Firmware          48.53.203.126
  Version interface web          CN203.1.1.10
  ID system                          VSTA717650ESTEZ
  Statut UPnP                          Pas de réponse

I really need a solution.


Here is part of the log with a deconnexion:

2019-09-13 11:38:17 PPPP_Listen out handle -3
2019-09-13 11:43:53 PPPP_Listen out handle -3
2019-09-13 11:49:28 PPPP_Listen out handle -3
2019-09-13 11:50:55 localhost msntp verify time ok
2019-09-13 11:50:55 localhost ntp ok
2019-09-13 11:55:07 PPPP_LoginStatus_Check end=0
2019-09-13 11:56:03 PPPP_LoginStatus_Check end=0

Hi, Sir/Madam,
If connect with lan cable, please check the network led is on.  if wireless connection without lan cable, please intall anenna.

VS-support1 replied at 2019-9-17 11:21
Hi, Sir/Madam,
If connect with lan cable, please check the network led is on.  if wireless connecti ...

if wireless connection and already install antenna, then what is the solution?

rc_chc replied at 2021-2-28 21:15
if wireless connection and already install antenna, then what is the solution?

Dear customer
Please change the camera to different adapter(with the same voltage) and power sockets to test, to see if it caused by unstable power supply.