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rpaas123@gmail. replied at 2021-4-21 02:56 
Hello
the camera has stopped working notifications
when reinstalling (application (reset all)) and ...
Dear customer ,
Please try the following methods:
1. Please uninstall the APP and install it from Google play or Apple store.
2. Please upgrade the camera's firmware to the latest one.
3. Please exit your APP account and re-login.
4. Please close the APP from the background of your phone and re-open it and test.
5. If it still does not work, please remove the cam from the APP, reset the cam to factory default, then re-add it and test again.
6. Please open all permission for the APP Eye4 on the 'settings' tab of your phone.
After all above settings, if there is still no detection push,please provide us the following info for locating the root cause of the issue:
1) Please check if there is motion detection notification in the ‘Message’ tab of the APP.
2) Please provide us the APP account name .For this issue, please mail to support3@vstarcam.com to let's check that. |
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