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Record Button - Video Not Saved

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gdspd8 Post time 2019-10-11 23:03:07 |Show all posts
Hi, I have 2 VSTAR IPCam. Both having same issue with app.
After tap on record button, stop and save, the video cannot be found in the app SD card section.

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VS-support1 Post time 2019-10-14 18:44:29 |Show all posts
Hi, Sir/Madam,
The solutions are as follows:  
1.Check whether it is inserted in the opposite direction.  
2.After inserted, click “format SD card” (format it even if you cannot check SD card’s memory size), reboot camera and refresh it.  3.Please plug the SD card to a card reader, then plug the card reader to a computer and format it to FAT32 format.  
4.Make sure the card is working, you can test it on other camera or devices.  
5.If the above steps do not work, please change a SD card,(please use genuine SD card), For example, Kingston SD Card, Class 4 and 10 is preferred.  
Notes:  
1.If the above methods does not work, you can check the SD card slot on the camera and the SD card. If it proved to be hardware problems, please contact the dealer for replacement.  
2.Besides, please make sure the camera’s firmware and the APP is in the latest version. If not, please update to the latest one.
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