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G43S shown Mode Other? and everyday Offline on Eye4 App Mobile.

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Nuttasteed Post time 2019-10-29 17:36:10 |Show all posts
Edited by Nuttasteed at 2019-10-29 17:49 \n\nDear Vstarcam Technical.

I addition the new IP Camera on my home by  your product model G43S last week
I found some trouble with the G43S

everyday , i found the only G43S model shown Offline on Eye4 Application mobile.(Mobile Phone Signal 4G)
while the C24S , C26S are normal Online

Then i check setup by the IP Camera Finder software on my computer.
i found the G43S only difference shown Mode Other  
while the C24S , C26S are shown Mode C
and C24S , C26S are normal and fine work.

How to fix this trouble ?
Please support to me.

My G43S detail is ...
FirmWare : 48.53.25.30
Web UI : EN25.29.53.20
Camera ID : VSTG685162YKTTN

Thank You



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VS-support1 Post time 2019-11-1 22:13:21 |Show all posts
The issue of ‘offline’ may caused by various factors,  Please refer to the steps below to do troubleshooting:  
Step 1. Internet connection  
1)  If the camera is wirelessly connected, then please wired the camera to the router, check if it still shown offline.  
2) Check the Internet connection  If the LAN connection is fine, then please check if you can surf the internet when connected to the home WiFi and mobile data. Please check this in multiple APP client, such as PC client.  If you can surf the internet when connected to the router’s WiFi and the mobile data, that means the internet connection is ok.  

Step 2. Upgrade the firmware and the APP to the latest version  At this time, if the camera remains offline, please follow the steps below:  

Step 3. Change a network to test
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