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Vstarcam-c8833wip-x4 lost signal when temperature -5 °C

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anmw Post time 2019-11-4 01:57:30 |Show all posts
Edited by anmw at 2019-11-4 02:27 \n\nHello, Vstarcam-c8833wip-x4, installed outdoor, work fine 6 month. It began to turn off after the onset of cold weather. (temperature -5 ° C). It works fine indoors, but turns off outdoors (some time work ~10min-1 hour). After rebooting the camera (turning the power supply off and on), the camera responds to the ping command (3-8 times) and does not work again (lost ping).
If I bring the camera into the home, then it works fine.
I tried to replace the power supply - same problem. Voltage - 12 volts (does not fall), replace network cable.
Firmware version: 66.63.204.104 (updated after a problem occurred). Please help me!

Ping: Outside and inside
Indoor.jpg
Outdoor.jpg

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VS-support1 Post time 2019-11-5 16:01:39 |Show all posts
Dear Sir/Madam,
You are advised to reset camera first, delete if from APP, connect camera to wifi router with ethernet cable, and re-add it to APP again.

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