Set as homepageCollectors site

VStarcam

 Retrieve Password
 Register
C16S-security-camera
!show!: 265|Reply: 3

C18S Cannot view on Eye4 App after update

[Copy URL]

1

!threads!

0

Friends

0

Money

Newbie

Rank: 1

ejlreyes Post time 2019-11-6 19:06:32 |Show all posts
I just made an update of the C18S from 48.75.203.21 to 48.75.203.22 and all of a sudden, we cannot view the camera using the Eye4 app.  I am sure the camera is working because I can still access the GUI using IE and it can be seen using the IP Camera Finder.  It is also working fine on the NVR!

I have 8 of these cameras installed in different locations and after doing the update, all 8 cameras continue to work with their own NVR's, can be accessed using IE and can be found using IP Camera Finder.

Please fix the Eye4 app to match your firmware update.

48

!threads!

0

Friends

0

Money

Super Moderator

Rank: 8Rank: 8

VS-support1 Post time 2019-11-7 20:51:15 |Show all posts
Hi, Sir/Madam,
We have tested many C18S cameras in our company, all work very well. So you are advised to reest camera, and re-add this camera to your phone APP Eye4.
So you are advised to reset camera, and connect your phone network to wifi . then refer to the video in website below and re-add camera to Eye4.
https://www.vstarcam.com/support/261
Reply

Use magic Report

1

!threads!

0

Friends

0

Money

Newbie

Rank: 1

ejlreyes Post time 2019-11-8 10:13:19 |Show all posts
Thank you for the reply. I have also tested this with around 15 C18S cameras. I found out that certain UID starting from VSTF do not work with this upgrade while a VSTG works fine with the upgrade.

I did experiment by resetting the camera and re-adding to Eye4. As mentioned above, ONVIF to NVR works, Find IP Camera works, IE GUI works. Only Eye4 access does not work with this firmware version

This is not acceptable to clients that they have to do resets and re-add just because of compatibility issues. .
Reply

Use magic Report

48

!threads!

0

Friends

0

Money

Super Moderator

Rank: 8Rank: 8

VS-support1 Post time 2019-11-11 22:39:59 |Show all posts
ejlreyes replied at 2019-11-8 10:13
Thank you for the reply. I have also tested this with around 15 C18S cameras. I found out that certa ...

Hi, the attachment is the firmware zip file, pleae unzip it to .bin files first.
Use SD to downgrade camera firmware can solve this problem.
first, cut off camera 's power,
second: copy the 21 version firmware .bin zip files to SD card.  and then plug SD card to camera's card slot.
third: power on camera's power.
it will auto downgrade firmware after camera power on.

CH-sys-48.75.203.21.zip

1013.69 KB, Downloads: 189

Reply

Use magic Report

You have to log in before you can reply Login | Register

网络摄像机|IP Camera|Network Camera|HD IP Camera|Eye4 Smart Cloud|NVR|VStarcam IP camera bbs    

GMT+8, 2019-12-16 05:58 , Processed in 0.069267 second(s), 27 queries .

Powered by Discuz! X2.5

© 2001-2012 Comsenz Inc.

Top