c7815wip UID DOES NOT EXIST

Y have this camera whose UID is VSTB521584PJKDU and, through eye4 it is not possible to view it.
If I access via Internet explorer or another search engine (chrome,firefox ) if I can do it.
Why is this happening?.
Also, when looking for it through find vstarcam software, you don't see the UID.
Thanks,

Hi, Sir/Madam,
The camera with UID VSTB521584PJKDU is a outdoor camera, So please connect it to your router with lan cable first.
if your windows and your phone have also connect the same router's network already,  you can search camera UID in Eye4 APP. So then you can add camera to Eye4 by searching in the same lan.
what's more, the software "IP camera finder" only supporft camera and windows in the same local area network.

This camera by mistake was charged with a wrong firmware and, currently, does not respond to any ping and does not work either because it does not show any IP. Thank´s

waldemar replied at 2019-12-25 04:22
This camera by mistake was charged with a wrong firmware and, currently, does not respond to any pin ...

Hi, Sir/Madam,
Can you give me a picture  to show this issue.