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c7815wip UID DOES NOT EXIST

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waldemar Post time 2019-12-18 05:17:33 |Show all posts
Y have this camera whose UID is VSTB521584PJKDU and, through eye4 it is not possible to view it.
If I access via Internet explorer or another search engine (chrome,firefox ) if I can do it.
Why is this happening?.
Also, when looking for it through find vstarcam software, you don't see the UID.
Thanks,

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VS-support1 Post time 2019-12-20 14:50:46 |Show all posts
Hi, Sir/Madam,
The camera with UID VSTB521584PJKDU is a outdoor camera, So please connect it to your router with lan cable first.
if your windows and your phone have also connect the same router's network already,  you can search camera UID in Eye4 APP. So then you can add camera to Eye4 by searching in the same lan.
what's more, the software "IP camera finder" only supporft camera and windows in the same local area network.
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waldemar Post time 2019-12-25 04:22:47 |Show all posts
This camera by mistake was charged with a wrong firmware and, currently, does not respond to any ping and does not work either because it does not show any IP. Thank´s
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VS-support1 Post time 2019-12-25 22:28:44 |Show all posts
waldemar replied at 2019-12-25 04:22
This camera by mistake was charged with a wrong firmware and, currently, does not respond to any pin ...

Hi, Sir/Madam,
Can you give me a picture  to show this issue.
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waldemar61 Post time 2021-6-8 07:22:49 |Show all posts
VS-support1 replied at 2019-12-25 22:28
Hi, Sir/Madam,
Can you give me a picture  to show this issue.

he problem with this camera is that by mistake it was loaded with the wrong firmware and now the green led remains on permanently and the yellow one flashes constantly.
I have noticed that internally disconnecting the 2-wire connector of the violet cable, the green LED turns off but the camera still does not respond to the pings.

Thanks.
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VS-support1 Post time 2021-6-9 15:38:32 |Show all posts
waldemar61 replied at 2021-6-8 07:22
he problem with this camera is that by mistake it was loaded with the wrong firmware and now the g ...

Dear Customer,
Thank you for contacting us!
1. Please download IP Camera  on you Windows computer . Download link : https://www.vstarcam.com/software-download
2. Then make sure your camera and computer work at the same network .
3.  Then open IP Camera Finder to detect your camera IP address .  If the tool detects,  you will find camera IP address ,
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