Eye4 Windows PC Client Cant't Login

Been like this for weeks now. On latest version of Eye4 for Windows but it is never able to login/connect. Tries to connect for a minute and then just re-displays the login prompts as per the image attached. It can't be the ID or password as (a) it takes way too long to come back and (b) they both work on my Android devise with no issues.

Seen other similar posts on this issue recently. Anyone else still having this problem ? Anyone figured it out ? The previous suggestions from VS-support have just shipped out the usual delete/reinstall, turn it off/on rubbish with nothing of any real benefit. Anyone who bothers to even post here would have tried all of those things already !!

As an aside areas of the the vstarcam.com website (eg vstarcam.com/software-download) are very slow and sometimes timeout or 404 is that related ?

Hi, Sir/madam,
the best way to solve this issue is to register a new account.
please remember the username and password in the future.

I also make mistakes like that

\n\nOur website features a section of reviews from students we have helped in the past custom writing essay https://privatewriting.net/. These are all genuine reviews that show that our essay writing service is recommended for students, by students.

\n\nsame issue here. can anyone fix?