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C13s was always offline.

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tohtcm2 Post time 2020-1-31 09:51:52 |Show all posts
Edited by tohtcm2 at 2020-1-31 10:00 \n\n Edited by tohtcm2 at 2020-1-31 09:58 \n\n Edited by tohtcm2 at 2020-1-31 09:53 \n\nDear,

My C13s camera is connecting by LAN cable.
Now, C13s is offline. i use the IP Camera Finder software to check and notice that it don't have UID, DDNS password (blank). The current firmware is 48.86.203.9

Please help fix it.

Thank you.

C13S

C13S

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TisaDenoyelles Post time 2020-2-18 19:13:06 |Show all posts
Edited by TisaDenoyelles at 2020-2-18 19:15 \n\nC13s camera is the best camera I have ever used as it doesn’t tear pixels of the images which are captured with it. i needed law assignment help online. I want to thank the company which made such fantastic camera to capture high quality pictures.
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VS-support1 Post time 2020-2-24 21:16:06 |Show all posts
TisaDenoyelles replied at 2020-2-18 19:13
Edited by TisaDenoyelles at 2020-2-18 19:15 \n\nC13s camera is the best camera I have ever used as  ...

Hi,
First, please reset C13S, connect it to router's lan port with lan cable.
In a word, offline is mostly caused by network problem.
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tohtcm2 Post time 2020-2-25 11:20:42 |Show all posts
VS-support1 replied at 2020-2-24 21:16
Hi,
First, please reset C13S, connect it to router's lan port with lan cable.
In a word, offlin ...

Hi,

I have reset it many times, but it still doesn't work in EYE4 app.
However, C13S camera is good in N800 NVR ( EYE4 NVR2 app). I think that its firmware was faulty, please send the C13s firmware  to me and i will  update the firware for it (UID : VSTG718965MKZCP).

Thank you.
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VS-support1 Post time 2020-2-25 20:12:56 |Show all posts
tohtcm2 replied at 2020-2-25 11:20
Hi,

I have reset it many times, but it still doesn't work in EYE4 app.

Hi, Sir/Madam,
In Eye4 APP, the camera must have been added in internet network.
but in NVR, it can work in the same local area network, not need internet.
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tohtcm2 Post time 2020-2-25 20:49:15 |Show all posts
Edited by tohtcm2 at 2020-2-26 10:26 \n\n Edited by tohtcm2 at 2020-2-26 10:25 \n\n Edited by tohtcm2 at 2020-2-26 10:24 \n\n Edited by tohtcm2 at 2020-2-26 09:49 \n\nHi, sir
   This camera is connecting to the internet by the lan cable. I couldn’t see the UID of it ( using the  IP Camera Finder soft). While the other cameras have the UID. I don’t know why?
Here is the attached image of it  by "IP Camera Finder Soft"
Please help me to fix it.
Thank you
204725oqjh6kaebb3mzjkh.png
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VS-support1 Post time 2020-2-26 15:31:27 |Show all posts
tohtcm2 replied at 2020-2-25 20:49
Edited by tohtcm2 at 2020-2-26 10:26 \n\n Edited by tohtcm2 at 2020-2-26 10:25 \n\n Edited by tohtc ...

Dear Sir/Madam,
Please send me the UID, you can find UID in the camera body label.
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tohtcm2 Post time 2020-2-27 19:26:14 |Show all posts
Dir sir,
   The UID is VSTG718965MKZCP

Thank you for your supporting
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VS-support1 Post time 2020-2-28 21:05:18 |Show all posts
tohtcm2 replied at 2020-2-27 19:26
Dir sir,
   The UID is VSTG718965MKZCP

Hi, Sir/Madam,
you need to rewirte UID, the attachment files is the guide of rewritting UID.
and the verification code is VSTG718965MKZCP,UDDUTF

rewrite UID.pdf

768.38 KB, Downloads: 65

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