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C16S-security-camera
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cannot upgrade firmware

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mandy Post time 2020-2-20 00:05:14 |Show all posts
dear sir

i am using C7838 and the firmware need to be upgraded to 48.50.64.86 (current version 48.50.64.80)

clicked upgrade many times but still current version

now the camera always offline. how to solve the problem?

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VS-support1 Post time 2020-2-24 20:45:11 |Show all posts
Hi, Sir/Madam,
please reset camera and delete it from APP first, then connect camera to your phone APP, make sure the camera is online.
then you can upgrade it in phone APP.
if upgrade failed again, please tell me your email address, I will send you upgrade firmware files and upgrade method.
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