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C7833WIP-X4 firmware

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joey3283 Post time 2020-2-22 12:09:24 |Show all posts
i need to reeflash the firmware via tf card. Thank you!

My camera UID: VSTA362921SZVME
firmware: 48.63.72.103

My camera stopped work!
in app-find-vstarcam.exe cant find the camera, but in the android eye4 app i can move the camera but not image!

Im trying reset the camera, reboot the camera, connect the camera via Wifi/Ethernet, but doesnt work, i cant get image
The PTZ is working fine buen NOT IMAGE AND NO RECORD.

Can you send me the firmware please? i need to test reflashing firmware via td card.
Thank you

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VS-support1 Post time 2020-2-24 15:52:12 |Show all posts
Hi, Sir/Madam,
Tell me your email address to me , I will send you firmware files.
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joey3283 Post time 2020-2-27 06:30:08 |Show all posts
VS-support1 replied at 2020-2-24 15:52
Hi, Sir/Madam,
Tell me your email address to me , I will send you firmware files.

done, i send you a message! thank you
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VS-support1 Post time 2020-2-27 15:07:33 |Show all posts
joey3283 replied at 2020-2-27 06:30
done, i send you a message! thank you

Hi, Sir/Madam,
Thanks for your message,I will give you reply asap.
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joey3283 Post time 2020-3-2 09:53:59 |Show all posts
VS-support1 replied at 2020-2-27 15:07
Hi, Sir/Madam,
Thanks for your message,I will give you reply asap.

thank you!!! I'll be waiting !!!!
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VS-support1 Post time 2020-3-2 21:19:24 |Show all posts
joey3283 replied at 2020-3-2 09:53
thank you!!! I'll be waiting !!!!

Dear Sir/Madam,
You haven't tell me your email address yet.
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joey3283 Post time 2020-3-3 23:40:00 |Show all posts
VS-support1 replied at 2020-3-2 21:19
Dear Sir/Madam,
You haven't tell me your email address yet.

i sent you a PM.

My email: joey3283@outlook.com
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VS-support1 Post time 2020-3-4 22:10:21 |Show all posts
joey3283 replied at 2020-3-3 23:40
i sent you a PM.

My email:

Hi, Sir/Madam,
I have sent firmware to you via email.
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joey3283 Post time 2020-3-5 06:09:17 |Show all posts
VS-support1 replied at 2020-3-4 22:10
Hi, Sir/Madam,
I have sent firmware to you via email.

Hi, i flash the firm, but nothing happens.
i follow the steps:
1,Firstly, Power off camera, prepre a TF card, intall it to card reader,  format TF card first,
2, then paste the firmare file to TF card,
3, plug SD card to camera card slot,  Power on camera.
it will auto firmware after camera reboot,  it need about 2 minutes. please don't cut off power in the process of upgrade.

There is no image.
In the "app find" i cant see the camera, the camera is connected via LAN cable to my modem.
what can i do?
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VS-support1 Post time 2020-3-5 14:01:26 |Show all posts
joey3283 replied at 2020-3-5 06:09
Hi, i flash the firm, but nothing happens.
i follow the steps:
1,Firstly, Power off camera, prepre ...

Hi, Sir/Madam,
In that case, Maybe there are some hardware problem with this camera.
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