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c8838-russ - the sound does not work

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papof Post time 2020-3-13 21:31:19 |Show all posts
The sound does not work from the moment of purchase.
the camera broadcasts and records only distortion in the presence of a loud signal.
Is there a new firmware that corrects the sound, as it was, for example, with C7838WIP?

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VS-support1 Post time 2020-3-16 14:14:23 |Show all posts
Hi,you can upgrade camera firmware to the latest version in phone APP,
Press the audio button in phone APP, it's very easy to upgrade.
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papof Post time 2020-4-12 21:52:36 |Show all posts
it is impossible - "mistake" during checking updates!
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VS-support1 Post time 2020-4-14 14:19:46 |Show all posts
papof replied at 2020-4-12 21:52
it is impossible - "mistake" during checking updates!

Hi, Sir/Madam,
Whether it have sound after reset camera? Normally, you will hear the indication voice like " wifi configuration is waittings..." after reset camera.
There maybe a problem with camera microphone if have no incication voice, need to replace microphone.
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VS-support1 Post time 2020-4-14 21:33:17 |Show all posts
VS-support1 replied at 2020-4-14 14:19
Hi, Sir/Madam,
Whether it have sound after reset camera? Normally, you will hear the indication v ...

Hi, could you give some pictures to show this issue?
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