Problem with T6835WIP

I'm have T6835WIP and Yesterday I update firmware to new version 48.2.0.192 and camera start hang and slow acceess. Does anyone have old firmware?

Hi， Sir/Madam
please leave me your emial address, I will mail firmware files to you.

Hi. I have also problem - I have T6835WIP and Yesterday I update firmware to new version 48.2.0.192 and camera start hang and slow acceess. Does anyone have old firmware? Please send me work  firmware files.

Hi, Sir/Madam,
The T6835WiP was one of our old model, there is no other firmware for upgrade.
You can add it with our phone APP Eye4.

VS-support1 replied at 2020-7-14 14:06
Hi, Sir/Madam,
The T6835WiP was one of our old model, there is no other firmware for upgrade.
You  ...

Hello, i don't need firmware for upgrade. I want downgrade my firmware.
Hi. I have also problem - I have T6835WIP and Yesterday I update firmware to new version 48.2.0.192 and camera start hang and slow acceess. Does anyone have old firmware? Please send me work  firmware files.
My mail is - itimonin@mail.ru. my uid is VSTC124685VVYJE.

TIlya replied at 2020-7-29 04:08
Hello, i don't need firmware for upgrade. I want downgrade my firmware.
Hi. I have also problem -  ...

Dear Customer,
1. Please download IP Camera  on you computer . Download link : https://www.vstarcam.com/software-download
2. Then make sure your camera and computer work at the same network .
3.  Then open IP Camera Finder to detect your camera IP address .  If the tool detects, please double click on IP address , Camera username is admin .
Camera default password is 888888, if you reset camera to factory default .
You can tap on "Others " ---" Manual Upgrade" to downgrade camera firmware.

VS-support1 replied at 2020-7-29 09:04
Dear Customer,
1. Please download IP Camera  on you computer . Download link : https://www.vstarca ...

Hello. after your recomendation, i get window with : System Firmware upgrade failed. and firmware on camera 48.2.0.192 yet. :-(. Have another ideas?

TIlya replied at 2020-7-31 05:10
Hello. after your recomendation, i get window with : System Firmware upgrade failed. and firmware  ...

Dear customer ,
Sorry for inconvenience caused!
In fact , we dont suggest you downgrade firmware for camera . Mostly it causes by unstable network connection . You can plug lan cable into camera and router's network port to see if can work normally.

VS-support1 replied at 2020-7-31 11:06
Dear customer ,
Sorry for inconvenience caused!
In fact , we dont suggest you downgrade firmware  ...

I have a t6835wip and upgraded firmware to app in android, now the camera dont conect to internet or local, the lan is bloqued, any  advice please


thank you

Are79 replied at 2021-2-28 05:42
I have a t6835wip and upgraded firmware to app in android, now the camera dont conect to internet  ...

Dear customer ,
Please download the tool " IP Camera Finder " to see if can detect your camera IP address .
If it doesnot detect , there is no method to make camera work again .
Normally ,If  There is no problem with camera , we dont suggest that upgrade firmware .