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C18S Stops working every day

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shyrwall Post time 2020-3-31 19:31:08 |Show all posts
Hi

I have 3 C18s. Every day the rtsp stops working and i have to reboot all of them. Eye4 still works. Is there a fix for this?

Thank you

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VS-support1 Post time 2020-4-7 21:34:38 |Show all posts
Hi, Sir/Madam,
Can you tell me in detail? is reboot by itself or goes to offline every day?
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shyrwall Post time 2020-4-8 19:40:37 |Show all posts
Only rtsp stops working. I can still login to the webserver and reboot the camera. Then it works again. Many times per day.
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shyrwall Post time 2020-4-8 19:42:25 |Show all posts
If possible maybe you can give me a firmware with telnet then i can login and see what happens
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VS-support1 Post time 2020-4-9 22:20:10 |Show all posts
shyrwall replied at 2020-4-8 19:42
If possible maybe you can give me a firmware with telnet then i can login and see what happens

Dear Sir/Madam,
The best way is to connect camera to your router network wiht lan cable.
what's more, please use our phone Eye4 APP to monitor C18S.
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shyrwall Post time 2020-4-11 19:45:19 |Show all posts
VS-support1 replied at 2020-4-9 22:20
Dear Sir/Madam,
The best way is to connect camera to your router network wiht lan cable.
what's m ...

So what you are saying is that you false advertise your product when you write that it supports onvif and rtsp. Good. I'll be sure to write this in many reviews.
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VS-support1 Post time 2020-4-13 20:07:26 |Show all posts
shyrwall replied at 2020-4-11 19:45
So what you are saying is that you false advertise your product when you write that it supports on ...

Hi, Sir/Madam,
Maybe you are misunderstand me, RTSP is work in local area network,  make sure camera and your computer in the same local area network .
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shyrwall Post time 2020-4-15 00:14:25 |Show all posts
Maybe you misunderstand me. RTSP works. But it stops working after some hours. Then I have to reboot the camera. Please make a firmware without this problem.
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VS-support1 Post time 2020-4-15 13:51:01 |Show all posts
shyrwall replied at 2020-4-15 00:14
Maybe you misunderstand me. RTSP works. But it stops working after some hours. Then I have to reboot ...

Hi, Sir/Madam,
First. make sure the network singal is strong enough, the netwrok speed must be more than 100kb/s.
Also, we will check the Firmware of C18S. but the mostly issue is caused by bad network signal.


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shyrwall Post time 2020-4-16 16:10:53 |Show all posts
Its connected to LAN.

# nmap -sT -p 10554 172.17.2.12
10554/tcp closed  unknown

This is not about the "network signal".
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