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Author: lisandrorondon

firmware problem update C7824WIP

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lisandrorondon Post time 2020-4-17 03:52:02 |Show all posts
VS-support1 replied at 2020-4-16 22:58
Hi, Sir/Madam,
You have said camera were online but without no real-time picture.  Does the pan-t ...

Hello,

Yes, I have three cameras that appear as "online" but not show video, only show a black screen. When I connect this camera all begin making the movement of tilt and pan.

However, I have other camera that not make anything, only turn on the led IR random, but only this. It is dead...
I want to recovery my cameras. Do you need other information for help me? What I must sent to you? I can enter to WEB UI and see all information.

ONLINE / BLACK SCREEN IN EYE4
VSTB-000933-WJCPL      48.53.72.91
VSTB-467172-DSTSJ       48.53.72.91
VSTB-000921-EMUNX     48.53.72.103

DEAD AFTER UPDATE
VSTB-000929-JFPPJ    (I not remember the version)


Thank you !
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VS-support1 Post time 2020-4-17 17:11:10 |Show all posts
lisandrorondon replied at 2020-4-17 03:52
Hello,

Yes, I have three cameras that appear as "online" but not show video, only show a black sc ...

Hi, Sir/Madam,
1."online" but not show video, need to replace lens;
2.camera that not make anything, only turn on the led IR random,   this camera need to return to factory for flashing program.
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lisandrorondon Post time 2020-4-17 18:19:53 |Show all posts
VS-support1 replied at 2020-4-17 17:11
Hi, Sir/Madam,
1."online" but not show video, need to replace lens;
2.camera that not make anyth ...

Hello,

1: The procedure of change the lens I made it, but the problem is same after. I believe that after upgrade not work good some related whith the internet protocol. Why appear "building encrypted channel"? what specificlly fail here? I changed the lens of one camera whith fail to other camera good, and the other camera work good. There are relationship enter the message "building encrypted channel" and the lens of the camera? I think that the camera is not prepare to transmit video by problem of link whith internet and I not believe that the video is damaged.

2: What is the procedure for send the camera to the factory? How much is cost?

Thank you !
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VS-support1 Post time 2020-4-17 19:48:29 |Show all posts
lisandrorondon replied at 2020-4-17 18:19
Hello,

1: The procedure of change the lens I made it, but the problem is same after. I believe th ...

Hi, Sir/Madam,
"Building encrypted channel" is mean that camera is offline, out of connection with router network.
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lisandrorondon Post time 2020-4-20 04:11:55 |Show all posts
Hello,

What I do for recovery the four cameras? I believe that the failure occur after the upgrade. I can read others post and happen same.
I have as three weeks making test in the lens, conection type, I installed other firmware version and conected the camera in other network; but I not solved the problem.
Do you have other idea for help me (I am lost 4 cameras...)?

Thank you!
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lisandrorondon Post time 2020-4-20 21:30:24 |Show all posts
lisandrorondon replied at 2020-4-20 04:11
Hello,

What I do for recovery the four cameras? I believe that the failure occur after the upgrade. ...

Please, can you send me the firmware version 48.53.72.103
Thank you
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VS-support1 Post time 2020-4-23 22:48:14 |Show all posts
lisandrorondon replied at 2020-4-20 21:30
Please, can you send me the firmware version 48.53.72.103
Thank you

Hi, Sir/Madam,
I will check and give you reply tomorrow.
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