Runtime Error eye4

The eye 4 client pc program installed on windows 10 shows me this error and closes, always does I reopen it and it closes

Hi, Sir/Madam,
Please give me a screenshot about your windows system version.

VS-support1 replied at 2020-4-14 22:25
Hi, Sir/Madam,
Please give me a screenshot about your windows system version.

Thanks

victordoc85 replied at 2020-4-15 03:48
Thanks

Hi, Sir/Madam,
We will try our best to solve it asap.

thanks,
why does this error happen?

I have 9 cameras and that is very annoying that the program is closed.

victordoc85 replied at 2020-4-23 07:49
thanks,
why does this error happen?

Hi, Now you are advised to user our phone Eye4 APP.  the phone APP can be apply in android phone , iphone and ipad.

VS-support1 replied at 2020-4-23 22:56
Hi, Now you are advised to user our phone Eye4 APP.  the phone APP can be apply in android phone , ...

the software eye 4 for pc  does not work still having errors

victordoc85 replied at 2021-1-21 02:22
the software eye 4 for pc  does not work still having errors

Dear Customer,
Thank you for your kind feedback!
For your case , please try the following steps:
1. Please unintall the Eye4 from your computer, then install it from the link below:
https://www.vstarcam.com/software-download
Please install it to a different disc of your computer(and non-C disc).
2. If it does not work, please make sure the internet connection on your computer is working fine.
3. If the error still keep poping up, please try to run the Eye4 in compatibility mode: Right click on the Eye4 APP, go to 'Properties', then tap the 'compatibility' and follow the guide in the picture below: