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Hello (log in problem)

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ElNigro Post time 2020-4-16 04:35:35 |Show all posts
I am using Vstar camera for a long time.

Excellent product!

The only problem is with log in.

Randomly it is logging out the app. Requesting me to log in again.

*No one logged in with a different device
*I changed my password and the problem continues.

Making me wonder if the system is logged in by other person that’s hacking it.

We are talking on 2 WiFi cameras.

Thank you in advance.

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VS-support1 Post time 2020-4-16 23:06:58 |Show all posts
Hi, Sir/Madam,
There are two solution ways:
one is tell me your account username and at least one camera UID which have added in this account.
the other one is register a new account again.
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