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after purchase but still inactive

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tonppp Post time 2022-6-22 21:10:19 |Show all posts
Hello

I use trial finsih and I so happy with cloud storage. then I have purchase in app 6 month / 7day . but still cannot use this function
how can I do.

Thank you

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hbadmin Post time 2022-6-24 10:10:43 |Show all posts
Dear customer ,

What is your camera UID ?
Please take screenshot of your camera cloud storage payment receipt . let me check it first . 
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tonppp Post time 2022-6-24 15:46:10 |Show all posts
1803115.jpg


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Please see attach picture. now active already but no data record.

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hbadmin Post time 2022-6-28 16:28:16 |Show all posts
tonppp replied at 2022-6-24 15:46
Please see attach picture. now active already but no data record.

The causes of this problem may include: 
1) No motion event is detected by the camera. 
If no movement is detected within the scope of camera monitoring, video will not be recorded or uploaded to the cloud server, so there is no cloud storage for video.  
Please turn on camera 's motion detection from EYE4 APP first.
2) Poor Internet connection. 
The cloud storage video relies on the internet connection to upload to the cloud server. Poor internet connection may lead to the failure or loss of videos.  
3) Movement is not obvious enough to be detected by the camera. If the motion movement detected by the camera is too short or the recorded video is too small, the camera will not record cloud video or can’t be displayed even if the video is successfully uploaded to the server. 
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tonppp Post time 2022-7-6 14:28:32 |Show all posts
hbadmin replied at 2022-6-28 16:28
The causes of this problem may include: 
1) No motion event is detected by the came ...

Thank you admin
Now working. may be the problem is  no motion
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hbadmin Post time 2022-7-7 11:46:04 |Show all posts
tonppp replied at 2022-7-6 14:28
Thank you admin
Now working. may be the problem is  no motion

Dear customer .
Any problem , Pls contact us  there or our support email : support@vstarcam.com
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mariahcarey Post time 2022-9-14 17:56:48 |Show all posts
I had the same problem, got it fixed, and thanks to admin for the help. wordle
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candysailt Post time 2022-10-17 17:42:50 |Show all posts
I also get the same error as you. After reading the comments, I already know how to fix it.
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