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The new camera can't view it on PC, why?

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samutr Post time 2022-7-8 11:33:52 |Show all posts
Edited by samutr at 2022-7-8 11:37 \n\nThe new camera can't view it on PC, why?
Older cameras can see without problems.
eye4 V 1.3.3.4

(Smart IP Camera (3.0MP) VSTARCAM CS64 Outdoor)

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hbadmin Post time 2022-7-9 13:43:35 |Show all posts
Dear Customer,
Thank you for contacting us!
Firstly , at the  phone Eye4  , you enable the camera plaintext password , and set password  to be only  numbers .
Then login same   Eye4 account on computer , the camera will auto authorize viewing .
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Nickbirk Post time 2022-7-12 23:09:26 |Show all posts
hbadmin replied at 2022-7-9 13:43
Dear Customer,
Thank you for contacting us!
Firstly , at the  phone Eye4  , you enable the camera pl ...

Hi,
I have the same problem and the above advice doesn't fix the issue with CS99pro.  I use windows eye4 1.3.3.1 on two other computers with no problem.  It is only 1.3.3.4 and 1.3.3.5 I cannot connect to it.  Can you provide me a link to download 1.3.3.1?  I get a message in the corner saying Authorization Succeeded, but the video never shows and it eventually cuts off.

Can you provide me a link to download 1.3.3.1?

Thanks, Nick
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hbadmin Post time 2022-7-13 13:32:54 |Show all posts
Nickbirk replied at 2022-7-12 23:09
Hi,
I have the same problem and the above advice doesn't fix the issue with CS99pro.  I use windo ...

Dear Customer,
Thank you for contacting us!
Firstly , at the  phone Eye4  , you enable the camera plaintext password , and set password  to be only  numbers .
Then login same   Eye4 account on computer , the camera will auto authorize viewing .  
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Nickbirk Post time 2022-7-13 16:20:53 |Show all posts
hbadmin replied at 2022-7-13 13:32
Dear Customer,
Thank you for contacting us!
Firstly , at the  phone Eye4  , you enable the camera  ...

I have already tried this and it doesn't work.  Can you provide older eye4 versions?
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Nickbirk Post time 2022-7-13 17:07:54 |Show all posts
In case anyone else is struggling, I deleted the camera from eye4 on my phone and on windows.  Then reset the camera. Then did the above and it works now.
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hbadmin Post time 2022-7-14 11:10:20 |Show all posts
Nickbirk replied at 2022-7-13 17:07
In case anyone else is struggling, I deleted the camera from eye4 on my phone and on windows.  Then  ...

Dear customer
Thank you for your kind feedback!
Any problem, please feel free to contact us via support@vstarcam.com ! Thanks!
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Sasuke2690 Post time 2022-9-14 12:24:40 |Show all posts
Look for your camera under the Cameras, Imaging devices, or Sound, video, and gaming controllers categories. If you can't find your camera, go to the Action menu and click Scan for hardware changes. Wait for it to scan and reinstall updated drivers before restarting your device and attempting to access the Camera app again. spider solitaire 2 suit
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