The new camera can't view it on PC, why?

Dear Customer,
Thank you for contacting us!
Firstly , at the  phone Eye4  , you enable the camera plaintext password , and set password  to be only  numbers .
Then login same   Eye4 account on computer , the camera will auto authorize viewing .

Nickbirk replied at 2022-7-12 23:09
Hi,
I have the same problem and the above advice doesn't fix the issue with CS99pro.  I use windo ...

Dear Customer,
Thank you for contacting us!
Firstly , at the  phone Eye4  , you enable the camera plaintext password , and set password  to be only  numbers .
Then login same   Eye4 account on computer , the camera will auto authorize viewing .  

Nickbirk replied at 2022-7-13 17:07
In case anyone else is struggling, I deleted the camera from eye4 on my phone and on windows.  Then  ...

Dear customer
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