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Restart problem and night vision - C63S

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Sygnus Post time 2022-7-9 14:35:25 |Show all posts
Edited by Sygnus at 2022-7-17 20:47 \n\nHello !

I"m using C63S camera. FW 48.74.185.10

Cant reboot the camera in the Eye4 app, I see it counting but nothing happens.


Other problem, the night vision sometimes doesn't turn on even though it's set to automatic.
At this point I want to restart it because it works fine after that. But it only works if I unplug the power supply.


Thank for the help !

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hbadmin Post time 2022-7-18 10:00:24 |Show all posts
Dear customer ,
Please contact your seller for this info, we are the manufacturer and does not directly issue the warranty to end users
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Sygnus Post time 2022-7-22 19:03:50 |Show all posts
hbadmin replied at 2022-7-18 10:00
Dear customer ,
Please contact your seller for this info, we are the manufacturer and does not dire ...

I didn't write it because of the warranty, it's more of an bug report, I noticed that it does this with the new FW, I didn't have this problem before.
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candycandy Post time 2022-11-7 11:51:25 |Show all posts
Some security cameras retain their own records, so check there first to see whether anybody is connected. Then examine your firewall logs. My camera do this too and this is how I do it.
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sharase23 Post time 2022-11-23 09:29:58 |Show all posts
The problem is that the camera will power up, but then shut down again. This can happen when the camera is dropped, or when you switch off the camera and then switch it on again.
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