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Restart problem and night vision - C63S

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Sygnus Post time 2022-7-9 14:35:25 |Show all posts
Edited by Sygnus at 2022-7-17 20:47 \n\nHello !

I"m using C63S camera. FW 48.74.185.10

Cant reboot the camera in the Eye4 app, I see it counting but nothing happens.


Other problem, the night vision sometimes doesn't turn on even though it's set to automatic.
At this point I want to restart it because it works fine after that. But it only works if I unplug the power supply.


Thank for the help !

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Sygnus Post time 2022-7-22 19:03:50 |Show all posts
hbadmin replied at 2022-7-18 10:00
Dear customer ,
Please contact your seller for this info, we are the manufacturer and does not dire ...

I didn't write it because of the warranty, it's more of an bug report, I noticed that it does this with the new FW, I didn't have this problem before.
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