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C16S-security-camera
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C26S stops working every day

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robf355 Post time 2020-6-3 00:39:55 |Show all posts
Hi I have a C26S camera, works with eye4 app,and after reboot I can access it from lan:

rtsp://admin:xxxxxxxx@192.168.0.13:48362/tdp/av0_0
or
rtsp://admin:xxxxxxxx@192.168.0.13:10554/udp/av0_1

vlc can access the camera after a reboot using the above url, but if I try to access it  the next day I get a message unable to open stream the vlc log says connection refused.
If I access using eye4 app and reboot, vlc works again.
The camera is connected using an ethernet cable.
Firmware version is: 48.53.203.126

Can you send me a firmware version that works reliably with rtsp please, I do not want to use the camera with the eye4 app, as I have other manufactures cameras which work fine using rtsp with security monitor software.
Regards
Rob Carter

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VS-support1 Post time 2020-6-3 19:40:39 |Show all posts

Dear Rob carter,  I have send you the firmware that support RTSP.

CH-sys-48.53.203.131.zip

1.01 MB, Downloads: 112

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robf355 Post time 2020-6-6 00:01:24 |Show all posts
Hello
Thank you for sending the firmware, still the same problem.
The camera works after a reboot, then next day rtsp connection refused, if I use eye4 or browser login to reboot rtsp works again. You advertise that your camera will work with rtsp protocol it doesn't!.
My C16S camera has the same problem, needs to be rebooted to make it work, then refuses to connect the next day, your cameras are unusable with anything but your app, which is not good enough.
This is obviously common bug with your product, I have just bought two more camera form another manufacturer, they do not have this problem.
Please fix this!
Regards
Rob Carter
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VS-support1 Post time 2020-6-12 14:56:03 |Show all posts
robf355 replied at 2020-6-6 00:01
Hello
Thank you for sending the firmware, still the same problem.
The camera works after a reboot, t ...

Hi, Sir/madam,
You can download VLC player to test RTSP。
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robf355 Post time 2020-6-12 16:56:18 |Show all posts
Hi
the C26S seems to be working fine now, with the firmware you sent. Can you send me a firmware for the C16S that works with rtsp please, as it has the same problem as the C26S - refuses connections about 1 day after a reboot, but can still be accessed form eye4 / web browser.
Regards
Rob Carter
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VS-support1 Post time 2020-6-13 19:34:23 |Show all posts
robf355 replied at 2020-6-12 16:56
Hi
the C26S seems to be working fine now, with the firmware you sent. Can you send me a firmware for ...

Yes,
Eye4 platform perfectly support a variety of function of IP camera, carefully optimized monitor and an intercom function, makes your audio-visual experience perfect! Eye4 is a remote video system that developed for the civil consumer market, including cloud, server platform, IP camera, and various platform client software.
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robf355 Post time 2020-6-15 16:30:05 |Show all posts
Thank you for your reply, but i don't want to use eye4, as I have different cameras by different manufacturers, I can't have several programs running for each manufacture!
Can you send  me the latest firmware from the C16S please, one that works with rtsp. the unit has stopped accepting rtsp connections again, was working last night last connection was at 3:45am. Does your firmware perform some action in the early hours of the morning that would stop this working, seems to be consistent.
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VS-support1 Post time 2020-6-17 14:17:25 |Show all posts
robf355 replied at 2020-6-15 16:30
Thank you for your reply, but i don't want to use eye4, as I have different cameras by different man ...

Hi,Sir/Madam,
RTSP is only support the same local area network, So you are advised to user our Eye4 APP.
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