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C7833WIP-X4 firmware

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danilaosh Post time 2020-7-16 14:18:32 |Show all posts

Good day. I need firmware, the camera stopped displaying the image, it was connected both by cable and by wifi. Hard reset does not help. Before that, the camera stopped moving the image was.
Uid: VSTF398177DADFR
Ver. 48.63.75.106  

my email: danilaosh@gmail.com

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SpectatoR Post time 2020-7-19 00:53:31 |Show all posts
Some problem.
Uid: VSTC138496FLUET
Ver:48.3.64.183
Mail: Cyberdmn@bk.ru
Thanks
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VS-support1 Post time 2020-7-22 16:24:30 |Show all posts
Hi there,
Your firmware is the latest one. The problem that no image must be caused by hardware. Please make sure that the camera can pan/tilt via mobile app, and if it still show black image and online, that means the hardware have problems. Then you will need a new camera if this one is expired.
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VS-support1 Post time 2020-7-22 16:29:28 |Show all posts
SpectatoR replied at 2020-7-19 00:53
Some problem.
Uid: VSTC138496FLUET
Ver:48.3.64.183

Hi there,
The problem that no image must be caused by hardware. Please make sure that the camera is online, and can pan/tilt via mobile app, if it still show black image, that means the hardware have problems. Then you will need a new camera if this one is expired.
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