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I have a problem for notification on iOS

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pyothinwat Post time 2022-9-19 08:58:33 |Show all posts
Present, I use C39S and i set motion dectection is on. i install eye4 on iOS and set notification is on so i cann't get notification from eye4 but i use android is show notification for me. How to solving this problem??

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hbadmin Post time 2022-9-21 14:03:28 |Show all posts
Dear customer
Please try the following methods:
1. Please uninstall the APP and install it from Google play or Apple store. 
2. Please upgrade the camera's firmware to the latest one. 
3. Please exit your APP account and re-login. 
4. Please close the APP from the background of your phone and re-open it and test. 
5. If it still does not work, please remove the cam from the APP, reset the cam to factory default, then re-add it and test again. 
6. Please open all permission for the APP Eye4 on the 'settings' tab of your phone.

After all above settings, if there is still no detection push,please provide us the following info for locating the root cause of the issue:
1) Please check if there is motion detection notification in the ‘Message’ tab of the APP.
2) What is your camera UID ?
3) Please provide us the APP account name and the mail address for alarm push, let's check that, thanks! 
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