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eye4 log in by facebook fail

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ayuaum Post time 2020-7-17 22:58:10 |Show all posts
Dear supporter
致:相关负责人

My eye4 is log in by facebook for year but today log in fail ,Can you help?
我是用 脸书登陆,但是今天整天登不上,请帮帮忙

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HardGames323 Post time 2020-7-18 17:11:20 |Show all posts
I have the same problem, hope someone replies.
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kunaldaud Post time 2020-7-19 23:03:14 |Show all posts
I am also having same problem on Eye4 android application, lost connection to all my camera's, I am paying for their service, hope they will resolve the issue as soon as possible.
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VS-support1 Post time 2020-7-22 16:37:56 |Show all posts
kunaldaud replied at 2020-7-19 23:03
I am also having same problem on Eye4 android application, lost connection to all my camera's, I am  ...

Dear Sir/Madam,

Sorry for the inconvenience caused.
This issue is happened after the Facebook changed protocols and the engineers fixed it by new version of app, please update to the latest version of APP and test again. Thank you!
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gujayza010 Post time 2021-10-23 21:03:02 |Show all posts
VS-support1 replied at 2020-7-22 16:37
Dear Sir/Madam,

Sorry for the inconvenience caused.

I'm having the same problem, now I can't login with Facebook. I have many cameras in it.
please help me
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VS-support1 Post time 2021-10-25 17:44:14 |Show all posts
gujayza010 replied at 2021-10-23 21:03
I'm having the same problem, now I can't login with Facebook. I have many cameras in it.
please he ...

Dear Customer,
Thank you for contacting us!
Our R&D team are checking this issue . Sorry for inconvenience caused!
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deaguirp Post time 2021-10-27 04:34:04 |Show all posts
Hi, I have the same problem. I already updated the app and the problem continue.
please help me
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VS-support1 Post time 2021-10-27 18:03:22 |Show all posts
deaguirp replied at 2021-10-27 04:34
Hi, I have the same problem. I already updated the app and the problem continue.
please help me

Dear customer
Please login your FB account again in the Eye4 APP .
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serenityrp Post time 2021-11-3 18:12:17 |Show all posts
Same issued happened again. Updated the app and the problem continues.
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VS-support1 Post time 2021-11-4 13:35:14 |Show all posts
serenityrp replied at 2021-11-3 18:12
Same issued happened again. Updated the app and the problem continues.

Dear Customer,
Thank you for your kind feedback!
Regarding the FB login issue, our team need time to resolve this issue with FB. Currently, the best method is to register Eye4 account and add  camera to this account.
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