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building encrypted channel

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matiasC Post time 2020-7-27 03:13:03 |Show all posts
Hi, is there some specific config? I need tu unplug my camaras or reset mi router to make them work again after some random time, every day. if not the message "building an encrypted channel" stays there or sometimes "offline" appears. when I unplug and plug, they work perfect in just some seconds.

maybe configuring them with static ip?

thanks

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VS-support1 Post time 2020-7-27 14:11:56 |Show all posts
Dear Customer,
Thank you for contacting us!
Regarding this issue, I would suggest you to uninstall the app and re-install it,  reset the cam and reconfigure it, then upgrade the firmware of the cam to the latest one, and test again.
Besides, Please change the camera to different adapter(with the same voltage) and power sockets to test, to see if it caused by unstable power supply.
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