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E_FAIL status

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ianleong Post time 2020-9-1 21:46:33 |Show all posts
Can i know how do i solve this E_FAIL Status in my PC eye4 Application?
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VS-support1 Post time 2020-9-2 09:10:21 |Show all posts
Dear Customer,
Thank you for contacting us!
For your case , please try the following steps:
1. Please unintall the Eye4 from your computer, then install it from the link below:
https://www.vstarcam.com/software-download
Please install it to a different disc of your computer(and non-C disc).
2. If it does not work, please make sure the internet connection on your computer is working fine.
3. If the error still keep poping up, please try to run the Eye4 in compatibility mode: Right click on the Eye4 APP, go to 'Properties', then tap the 'compatibility' and follow the guide in the picture below:

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ianleong Post time 2020-9-5 12:21:50 |Show all posts
VS-support1 replied at 2020-9-2 09:10
Dear Customer,
Thank you for contacting us!
For your case , please try the following steps:

omg thanks it actually works, for the compatibility part.
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hbadmin Post time 2020-9-5 17:34:52 |Show all posts
ianleong replied at 2020-9-5 12:21
omg thanks it actually works, for the compatibility part.

Dear customer,
Thank you for your feedback ! Glad to hear that you solved this issue . Any problem , please contact us ! thank you .
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