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Author: fspela

Can't get parameters

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r3z3 Post time 2021-3-20 18:30:21 |Show all posts
Thanks a lot for the new relase !!!
It works perfectly now
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Barrybados Post time 2021-3-21 00:35:16 |Show all posts
Ok then but how am I going to be able to change the time on my cameras when the clocks go forward an hour next week!!!! They will display the wrong time as it stands now...
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Barrybados Post time 2021-3-21 00:37:55 |Show all posts
OK then but how am I able to adjust the time settings on my cameras when the clocks go forward one hour next week...they will show the wrong time if I cannot get parameters????
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Barrybados Post time 2021-3-21 00:45:55 |Show all posts
OK then how am I going to be able to adjust the time on my cameras when the clocks go forward an hour next week, they are going to display the incorrect time as it stands if I cannot get parameters?
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Barrybados Post time 2021-3-21 00:47:14 |Show all posts
Please sort this issue out as soon as possible..
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VS-support1 Post time 2021-3-22 09:28:11 |Show all posts
Barrybados replied at 2021-3-21 00:35
Ok then but how am I going to be able to change the time on my cameras when the clocks go forward an ...

Dear customer
If the time on the camera displayed incorrectly,
firstly, please make sure the camera is not connected by users from other time zones.  
Secondly, please download the latest version of mobile APP and upgrade the firmware of the camera to the latest version.
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Barrybados Post time 2021-3-25 04:48:53 |Show all posts
Camera was not connected by any other users only myself, I had the latest version of mobile app.. But just had a look on my laptop and the latest version release upgrade has worked and I can now thankfully access the camera parameters in order to change the time when the clocks go forward in a few days so a big "WELL DONE" to the engineers at Vstarcam..  Thank you.....
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r3z3 Post time 2021-3-25 15:16:01 |Show all posts
The new version works like a charm !
Thanks a lot for that new release which solved the problems !
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