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Need C7824WIP & C17S WebUI firmware

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parnz Post time 2020-9-14 20:51:21 |Show all posts
Hello I've two C7824WIP cameras. And one C17S camera.
When I check camera for firmware update via Eye app. It display that the WebUI version is outdated.

Screenshot 2020-09-14 194446.png


But when I try to update the firmware It only update system firmware not the WebUI.
So I need WebUI firmware for manually update them.

C7824WIP

Cam No.1
Firmware Version 48.53.75.133
Web UI Version EN75.8.53.20
UID VSTG669863EJZBL

Cam No.2
Firmware Version 48.53.45.5
Web UI Version EN45.8.53.20
UID VSTJ387320NNSYS

C17S

Firmware Version 48.53.203.125
Web UI Version CH203.25.1.20
UID VSTJ451803EDVVF

Thank you.

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VS-support1 Post time 2020-9-15 17:49:22 |Show all posts
Dear customer , thank you for contacting us ! For this case , please contact me via support4@vstarcam.com .
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parnz Post time 2020-9-15 19:37:42 |Show all posts
Ok. I have sent an email please check.
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pitux Post time 2021-10-26 23:45:47 |Show all posts
Hi! I have purchased a c17s camera, in the eye4 app it showed that there was an update, it was done and I can no longer access the configuration web, through any port (443, 81, 80). Could you send me the following versions:
   Device firmware version 48.53.237.12
  Version Embedded Web UI Device CH236.25.53.21
And explain how I should do this downgrade. Very kind, thank you. Greetings.
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VS-support1 Post time 2021-10-27 18:01:17 |Show all posts
pitux replied at 2021-10-26 23:45
Hi! I have purchased a c17s camera, in the eye4 app it showed that there was an update, it was done  ...

Dear customer
For your case , Please contact our support@vstarcam.com to get firmware file.
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pitux Post time 2021-10-27 23:04:09 |Show all posts
VS-support1 replied at 2021-10-27 18:01
Dear customer
For your case , Please contact our  to get firmware file.

Thank you, I have contacted the indicated email. Greetings!!
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pitux Post time 2021-11-3 23:36:44 |Show all posts
pitux replied at 2021-10-27 23:04
Thank you, I have contacted the indicated email. Greetings!!

Hi! please can you send me the firmware? I have contact you to the email indicated. Thanks!
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VS-support1 Post time 2021-11-4 13:33:35 |Show all posts
pitux replied at 2021-11-3 23:36
Hi! please can you send me the firmware? I have contact you to the email indicated. Thanks!

Dear customer ,
To upgrade the firmware, please give me the current firmware version of your camera, let's check if there is newer firmware, thanks!
What is your email ?
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pitux Post time 2021-11-5 19:31:09 |Show all posts
Hi! The version that the camera came with is
Device firmware version 48.53.237.12
Version Embedded Web UI Device CH236.25.53.21
I have updated but cant no longer access to webUI, my email is padanguina@gmail.com
Thanks!
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VS-support1 Post time 2021-11-8 13:41:28 |Show all posts
pitux replied at 2021-11-5 19:31
Hi! The version that the camera came with is
Device firmware version 48.53.237.12
Version Embedded ...

Dear customer ,
We already replied to your email . Please check it .
1.jpg
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