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G96-M

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lolworld Post time 2020-9-18 02:18:57 |Show all posts
Just purchased this little IP Camera.
Sadly found that the device was defective on start using.
It turned terribly hot after plugging the USB cable and the power adapter; finally it burnt the power adapter.
This device would cause fire and be careful.

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VS-support1 Post time 2020-9-18 15:16:48 |Show all posts
Dear customer ,
Thank you for contacting us!
Please change the camera to different adapter(with the same voltage) and power sockets to test, to see if it caused by unstable power supply.
If it doesnot work fine , it may cause by camera hardware . Please contact your seller for this info, we are the manufacturer and does not directly issue the warranty to end users.
Sorry for inconvenience caused!
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lolworld Post time 2020-9-20 06:37:32 |Show all posts
I did tried another workable adapter and the camera turned terrible hot again in few seconds. I immediately disconnected the adapter before it was damaged.
I have reported the same to the retail shop and they informed me that this was a clearance item and they wouldn't restocking this item any more.
I recycled the defective G96-M and purchased a new camera that is made by other manufacturer; that new camera is working well.
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VS-support1 Post time 2020-9-21 09:49:45 |Show all posts
lolworld replied at 2020-9-20 06:37
I did tried another workable adapter and the camera turned terrible hot again in few seconds. I imme ...

Dear Customer,
Thank you for your kind feedback!
I am  so sorry to bring you a very bad experience.
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