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C7837WIP stuck on "Building and encrypted channel"

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aranon Post time 2020-10-11 17:41:50 |Show all posts
Dear : support
I use3 cams. of  C7837WIP at about 2 + year  ,one of that can’t show VDO , stuck on “ Building an encrypted channel..” long time ,test on 2 mobile (phone and tablet) after that try on PC , it  same error  (follow enc.)
So , I reboot it , and same error , and that I factory default it and new setting on LAN and WIFI (2 times factory default) , it same error

List of ,  what I done and checked
1.Power off and on  ,/  ok can power on
2.Factory Default On LAN and WIFI , / 2 ok and see and can add
3.Config with PC , Mobile , / 2 ok and see and can add
4.Look live CCTV on PC and Mobile ,x  2 error  “ Building an encrypted channel..” (waiting time 3 or more MIN. )
5.Chang  to different adapter  ,/  2 ok and power on
6.Update FW , / ok now last update (follow enc.)

PLS. Recommend me to  How I do next to relive my  C7837WIP
PS. Sorry in my Eng.


Thank you.
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access with pc.png
access with pc time out.png

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VS-support1 Post time 2020-10-12 15:13:18 |Show all posts
Dear Customer,
Thank you for your kind feedback!
1. Please download IP Camera  on you computer . Download link : https://www.vstarcam.com/software-download
2. Then make sure your camera and computer work at the same network .
3.  Then open IP Camera Finder to detect your camera IP address .  
If the tool detects, please double click on IP address , then you will enter into Web browser , you need to input camera username and password .
Camera username is admin . Camera default password is 888888, if you reset camera to factory default .
4. Then choose IE browser , to see if can view camera real-time image .
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aranon Post time 2020-10-13 12:28:47 |Show all posts
Thank you , for you feedback

I test follow for you recommend , and result are lists
0 access to cam by admin , / can
1.1. test live view  error with browser by IE  , x   can't see
1.2. test live view  error with browser by Google chrome  , x    can't see
  
and I test some thing more to you

2.1 I test speaker of cam  ,  /  not thing
2.2  I test mic. of cam  ,  /   can echo voice to pc
2.3 test ping , / received all
2.4 can access all



PLS. recommend next step



some log file

2020-10-10 15:46:38 PPPP_Listen out handle 4
2020-10-10 15:46:42 set_datetime client IP:118.173.147.31, port:3750
2020-10-10 15:46:38 localhost pc sync time ok
2020-10-10 15:46:43 localhost msntp verify time ok
2020-10-10 15:46:43 localhost ntp ok
2020-10-10 15:50:50 PPPP_Listen out handle 2
2020-10-10 15:50:52 PPPP_Listen out handle 3
liveview7.jpg
liveview6.jpg
liveview5.jpg
liveview4.jpg
liveview3.jpg
liveview2.jpg
liveview1.jpg
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aranon Post time 2020-10-14 08:37:36 |Show all posts
*** 1 note ip 192.168.1.11 , it is  another cam. work

---- 2 note ip 192.168.1.4 , it is not work cam
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VS-support1 Post time 2020-10-14 08:57:41 |Show all posts
aranon replied at 2020-10-14 08:37
*** 1 note ip 192.168.1.11 , it is  another cam. work

---- 2 note ip 192.168.1.4 , it is not work c ...

Dear customer
Thank you for your feedback!
--- 2 note ip 192.168.1.4 , it is not work cam--- Is this camera fault one ?
If you cannot open IE browser and input username & password , the camera may get something hardware problem .
If the camera warranty is under warranty , please directly contact your seller to do a warranty . Sorry for inconvenience caused!
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aranon Post time 2020-10-15 14:57:09 |Show all posts
ip 192.168.1.4 , yes this is ,   

It ok , thank for you support .
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