C7837WIP stuck on "Building and encrypted channel"

Andreymsk replied at 2021-10-8 19:22
Edited by Andreymsk at 2021-10-8 19:23 \n\n

I do not see pictures attached to my post.

Dear customer ,
for your case , it may cause by camera lens . You need to contact your directly seller to replace it . Sorry for inconvenience caused!

Andrey replied at 2021-10-3 20:09
A similar problem, the camera c16s. The 64gb memory card is formatted in fat32, default settings, co ...

Hi, when can I get an answer?

Andrey replied at 2021-10-3 20:09
A similar problem, the camera c16s. The 64gb memory card is formatted in fat32, default settings, co ...

Dear customer ,
Please use IE browser to access camera IP address .

VS-support1 replied at 2021-10-11 13:37
Dear customer ,
Please use IE browser to access camera IP address .

what does IE have to do with it, if one of the 3 cameras in the mobile application can't show the video either? Carefully study my request before giving a standard answer.

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VS-support1 replied at 2021-10-11 13:37
Dear customer ,
Please use IE browser to access camera IP address .

IE is the same, let's offer normal options, please

Andrey replied at 2021-10-12 15:46
Edited by Andrey at 2021-10-12 15:47 \n\n

IE is the same, let's offer normal options, please

Dear customer ,
Please use phone Eye4 APP or Eye4 for Windows computer to view SD card videos.
We provide the web interface of the camera mainly to eliminate the hardware problem of the camera. It is not used to view the videos on SD card.

VS-support1 replied at 2021-10-13 16:32
Dear customer ,
Please use phone Eye4 APP or Eye4 for Windows computer to view SD card videos.
W ...

I use the eye4 application, I wrote about it at the beginning, check out my initial posts

Andrey replied at 2021-10-14 04:00
I use the eye4 application, I wrote about it at the beginning, check out my initial posts

Hello,

when will there be news?