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C63S after factory reset does not work Eye4

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trusivan Post time 2020-11-3 18:31:21 |Show all posts
Edited by trusivan at 2020-11-3 18:32 \n\nHello

After factory reset
The camera lost its UID, I restored the factory UID VSTJ508501XEKGM from the sticker
The camera works over IP
But does not work through Eye4
still found a difference from working cameras in the DDNS Password field? but I don't know how to fill it in and what should be there?
help me please

2020-11-03_13-10-52.png

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VS-support1 Post time 2020-11-4 13:40:02 |Show all posts
Dear customer ,
Thank you for you feedback!
please refer to the below steps :
1. Please reset camera to factory default . the camera default password is 888888. You can find" Reset " button at the body of camera. hold the button for 10-30 seconds.
2. Please plug network cable into camera and router. make sure your camera and phone connect the same network .
3. Please open Eye4 APP , then click on "+" icon , then choose "Others"---"IP Camera "---" Wired connection " way to add camera into eye4 app again .
4. After you view camera real-time image , you can go to camera basic parameters to set wifi for your camera.

If you still doesnot make it work again , Please contact me via email support4@vstarcam.com
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