Cloud storage not supported any more?

Hi.
I am trying to access Cloud storage for my cam but it gives me an error:
"The current firmware does not support cloud storage. Please upgrade to the latest version".
I tried upgrading the firmware on the camera and the application but it seems they are upto date.
Any ideas?

Dear customer ,
Thank you for your feedback!
May I know where you are from and camera UID ?
Let me check it first !
For this issue, please mail to support@vstarcam.com to get more help. Thanks!