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The moive copy from eye4 remote recording can play movie but no sound

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esc4482 Post time 2020-11-11 13:46:42 |Show all posts
The moive copy from eye4 remote recording can play movie but no sound

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VS-support1 Post time 2020-11-11 15:56:47 |Show all posts
Dear customer ,
Thank you for your feedback!
The function of recording sound to SD card is turned off by default.  
You can enable it on phone APP:  Open the APP on your smart phone, and  click camera settings icon in the homapage of Eye4 APP ,then  go to ‘Settings-TF Recording’, to enable the ‘Record Sound’.
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esc4482 Post time 2020-11-11 18:23:18 |Show all posts
VS-support1 replied at 2020-11-11 15:56
Dear customer ,
Thank you for your feedback!
The function of recording sound to SD card is turned o ...

Thank for your feedback, I already turn on the sound recording.
The player program show audio format not support.
BTW, I using the PC for remote recording and the video media was copy from the PC but not from SD Card.

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VS-support1 Post time 2020-11-12 11:41:24 |Show all posts
esc4482 replied at 2020-11-11 18:23
Thank for your feedback, I already turn on the sound recording.
The player program show audio form ...

Dear customer ,
Do you set recording via Eye4 APP PC client ? Does the recording video save into computer harddisk ??
Please take screenshot of your recording setting . let me check it first .
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