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the IP camera model C38S can't record video to TF card

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Krit.U Post time 2020-11-12 10:50:38 |Show all posts
I have 3 question.
How to set IP camera model C38S record video to TF card automatically?
Sometime record and sometime not record ,why?
The video that record in TF card it continue record all time or separate cut scene by scene?

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VS-support1 Post time 2020-11-12 11:37:54 |Show all posts
Dear customer ,
Thank you for your feedback!
The solutions are as follows:  
1.Check whether it is inserted in the opposite direction.  
2.After inserted, click “format SD card” (format it even if you cannot check SD card’s memory size), reboot camera and refresh it.  
3.Please plug the SD card to a card reader, then plug the card reader to a computer and format it to FAT32 format.  
4.Make sure the card is working, you can test it on other camera or devices.  
5.If the above steps do not work, please change a SD card,(please use genuine SD card), For example, Kingston SD Card, Class 4 and 10 is preferred.  
Notes:  
1.If the above methods does not work, you can check the SD card slot on the camera and the SD card. If it proved to be hardware problems, please contact the dealer for replacement.  
2.Besides, please make sure the camera’s firmware and the APP is in the latest version. If not, please update to the latest one.
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Krit.U Post time 2020-11-12 11:46:01 |Show all posts
VS-support1 replied at 2020-11-12 11:37
Dear customer ,
Thank you for your feedback!
The solutions are as follows:  

The calendar in IP camera C38S dosen't match with real calendar ,How to set ?
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VS-support1 Post time 2020-11-12 14:47:10 |Show all posts
Krit.U replied at 2020-11-12 11:46
The calendar in IP camera C38S dosen't match with real calendar ,How to set ?

Dear customer ,
If the time on the camera displayed incorrectly,
firstly, please make sure the camera is not connected by users from other time zones.  
Secondly, please download the latest version of mobile APP and upgrade the firmware of the camera to the latest version.
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Krit.U Post time 2020-11-12 17:30:00 |Show all posts
VS-support1 replied at 2020-11-12 14:47
Dear customer ,
If the time on the camera displayed incorrectly,
firstly, please make sure the c ...

IP camera model C38S ,Can record video in TF card all the time (24 hour , 7 day)?
Record video in TF card all the time (24 hour , 7 day) by separate 15 min per video it that right?
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VS-support1 Post time 2020-11-13 11:39:15 |Show all posts
Krit.U replied at 2020-11-12 17:30
IP camera model C38S ,Can record video in TF card all the time (24 hour , 7 day)?
Record video in  ...

Dear customer ,
After insert TF card into camera , the APP will auto set to 24 hours recording mode , 7 days.
The video duration with this kind of recording mode is 15 mins . The motion detection video is 15-30 seconds .
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