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cb71 can't reset

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brrsoftman Post time 2020-11-22 00:16:31 |Show all posts
my cb71 cannot reset  I pushed the reset button but nothing happen
just only green light slowly show  and also cannot connect or find the wifi mc- xxxxx
please help I just bought it 4 days ago

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VS-support1 Post time 2020-11-23 11:19:37 |Show all posts
Dear customer ,
Thank  you for your feedback!
Please open the link below and find out CB71, click the video tutorial or manual to refer to:https://www.vstarcam.com/support/ 
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brrsoftman Post time 2020-11-25 03:29:43 |Show all posts
I've already tried but  the camera still show only green light and can't reset
once I changed the setting into deep sleep mode with Eye4 apps and the battery ran out
when I charged again it can't connect and the green light shown..
I can't wake the camera up by any action and can't reset   
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VS-support1 Post time 2020-11-26 13:40:28 |Show all posts
brrsoftman replied at 2020-11-25 03:29
I've already tried but  the camera still show only green light and can't reset
once I changed the s ...

Dear customer ,
Please plug USB cable into camera and socket , then charge for 5 hours . Then try to reset again .
Also you can  make a video to show us  the issue . Then send video to us support3@vstarcam.com Let us check it first . Thank you .
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