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Can't talk to camera in Eye4 for PC

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supertom90 Post time 2020-11-25 18:02:16 |Show all posts
Hi

Two months ago i still can talk to the camera in Eye4 for PC, but last week i uninstalled and download the latest version from this link http://www.eye4.so/PCDown.html  and now I cannot talk to the camera in eye4 anymore. Please help.

Thank you
Tom

PS. I still can talk to the camera via Eye4 for Android

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VS-support1 Post time 2020-11-26 13:50:41 |Show all posts
Dear customer ,
Please remove Eye4 APP from your computer , then download Eye4 APP again . Also , you need to press the "Talk " icon .
Download link for eye4  for windows: https://www.vstarcam.com/software-download  
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supertom90 Post time 2020-11-26 14:20:56 |Show all posts
VS-support1 replied at 2020-11-26 13:50
Dear customer ,
Please remove Eye4 APP from your computer , then download Eye4 APP again . Also , y ...

Thanks but been there done that already, any other suggestions? I also tried on many computers in my offices, it seems the latest version has this problem. Do you have the older version to download? Unfortunately I didn't keep a copy of the previous version installation file.

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VS-support1 Post time 2020-11-27 17:43:01 |Show all posts
supertom90 replied at 2020-11-26 14:20
Thanks but been there done that already, any other suggestions? I also tried on many computers in  ...

Dear customer ,
We test our cameras on v.1.3.2.3 . we dont find same issue . Please contact us via email support3@vstarcam.com to get help.
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