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How Can I Recovery Password ?

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ThanhNguyen Post time 2020-12-6 21:01:27 |Show all posts
Edited by ThanhNguyen at 2020-12-6 21:04 \n\nSorry!I forget my password and i have do recovery via app eye4. I get link for Retrieve and change password ( i input new pass ) , but i log in again, its not working with new passwork.

I need your help.

(incorrect password [401] vstarcam)
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VS-support1 Post time 2020-12-7 09:01:28 |Show all posts
Dear customer ,
Thank you for your feedback!
Forget App Account and Password  
1.Currently, there is no way to retrieve account name of PC and mobile APP, it required to register a new one if you forgot it.  
2.If you forgot the password, click “ Forget Password “ in Eye4 APP in PC or Phone, enter the email account bound the account, then you will get a verification mail, please follow the system prompts to change the password. 
Note: If you can not get the verification mail, please contact us.
3. If you got " no bind email for account ", when you input email address , please leave your account username , and camera UID in your account , then  we will reset account password to you . 
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ThanhNguyen Post time 2020-12-9 08:47:37 |Show all posts
" 1.Currently, there is no way to retrieve account name of PC and mobile APP, it required to register a new one if you forgot it.  "
It's mean : CAN'T NOT GET PASSWORK BACK
We will creat a new account when we loss passwork

thank for your reply
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VS-support1 Post time 2020-12-9 15:30:07 |Show all posts
ThanhNguyen replied at 2020-12-9 08:47
" 1.Currently, there is no way to retrieve account name of PC and mobile APP, it required to registe ...

Dear customer,
Thank you for your kind feedback!
Any problem, please feel free to contact us! Thanks!
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Wardo63 Post time 2021-1-16 22:35:51 |Show all posts
VS-support1 replied at 2020-12-7 09:01
Dear customer ,
Thank you for your feedback!
Forget App Account and Password  


Buen día.
la contraseña no me funciona en la app eye4 ni en el pc.
He pedido olvido de contraseña y da mensaje de "correo enviado, consulte su email" pero no llega ningún correo a mi cuenta, en ningún sitio, tampoco en spam.
No puedo crear otra cuenta por que me dice que mi correo ya está registrado en una cuenta.
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VS-support1 Post time 2021-1-18 09:59:27 |Show all posts
Wardo63 replied at 2021-1-16 22:35
Buen día.
la contraseña no me funciona en la app eye4 ni en el pc.
He pedido olvido de contrase ...

Dear customer ,
Sorry  for inconvenience caused!
What is your recovery email  and Eye4 account username ?
Please contact us support4@vstarcam.com to get account default password .
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