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What Authorization Failed means?

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supertom90 Post time 2020-12-22 17:32:58 |Show all posts
Edited by supertom90 at 2020-12-22 18:03 \n\nHi ,

I am using Eye4 for PC version 1.3.2.6 , recently I experience the problem at my new camera CS24 with the error "Authorization Failed" but not with the model C7824WIP
Please advise.

There is no problem with Eye4 for Android.

Thank you.
Tom
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VS-support1 Post time 2020-12-23 10:51:32 |Show all posts
Dear customer ,
Thank you for your feedback!
Please follow below steps to  solve this issue :
1) Please login your Eye4 APP account in your phone . Then click camera setting icons in the homepage of APP. You will find a Plaintext password icon there. Then you enable this plaintext password(note: this password only can be numbers)
2)  After that , you login Eye4 APP account on your computer again , then start this camera viewing to see if can work normally.
3) If the camera still doesnot work again , You need to reset camera to factory default , and delete camera from your APP account . Then add camera into account again . Then try to enable the plaintext password and check it on computer .
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supertom90 Post time 2020-12-23 12:58:20 |Show all posts
VS-support1 replied at 2020-12-23 10:51
Dear customer ,
Thank you for your feedback!
Please follow below steps to  solve this issue :

Thank you very much , I will try it.
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supertom90 Post time 2020-12-23 13:21:44 |Show all posts
VS-support1 replied at 2020-12-23 10:51
Dear customer ,
Thank you for your feedback!
Please follow below steps to  solve this issue :

Hi

I've tried, it works !! thanks a lot

Best Regards,
Tom
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VS-support1 Post time 2020-12-24 16:09:00 |Show all posts
supertom90 replied at 2020-12-23 13:21
Hi

I've tried, it works !! thanks a lot

Dear Customer,
Thank you for your kind feedback!
Glad to hear that you solved the problem.
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