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Author: supertom90

What Authorization Failed means?

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diogenes Post time 2021-7-21 11:16:03 |Show all posts
----- I do not seem to have  a response ---- is there any solution?
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VS-support1 Post time 2021-7-21 15:47:59 |Show all posts
diogenes replied at 2021-7-17 14:36
Edited by diogenes at 2021-7-20 10:47 \n\nThe password IS all numbers - otherwise it would not work ...

Dear customer ,
Please reset camera to factory default , then add it back to phone Eye4 APP again .
Then enable the plaintext password.
Then you open Eye4 APP on windows computer to start this camera again.
if it still doesnot work ,please mail to support@vstarcam.com to get more help. Thanks!
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diogenes Post time 2021-8-12 10:45:07 |Show all posts
Hi
Software is 48.53.184.24
I get Authorization failed on 2 cameras, but it only happens intermittently
Both cameras have Plaintext password set in the Android app.
I can often connect by logging in again on the PC (Setup/Change Operator/ Login) without actually changing the operator account, then Start All.
Th two C7824WIP cameras get Authorization Failed messages. The older cameras connect OK
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hbadmin Post time 2021-8-12 14:12:41 |Show all posts
diogenes replied at 2021-8-12 10:45
Hi
Software is 48.53.184.24
I get Authorization failed on 2 cameras, but it only happens intermitten ...

Dear customer , Please register 2nd Eye4 app account on Eye4 for Windows  computer . then manually add camera password and UID into new account .
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